The GardaWorld Security U.S. National Security Operations Center: Integrating TopoONE by Crisis24

As part of our commitment to providing the highest level of security services to our clients and being an employer of choice, GardaWorld Security U.S. is proud to maintain a National Security Operations Center (NSOC) at the Corporate Headquarters in St. Louis, Missouri. 

The NSOC is a state-of-the-art facility that operates 24/7: monitoring, detecting, and responding to any personnel, safety, or security threats and incidents across the country. It is staffed by a team of highly trained security specialists who use advanced technology and intelligence tools, provided by Crisis24, a GardaWorld company, to keep a watchful eye on our operations. 

How the NSOC Supports our National Operations 

The NSOC supports our operations and clients in 6 key areas:

1. Post Watch Notifications: The NSOC tracks the time and attendance of our security Ambassadors, ensures that they start their shifts on time, and provides real-time contact and escalation to field support security Ambassadors and leadership.
2. Strategic Accounts Support Center: The NSOC has dedicated inbound lines for Strategic Accounts, offering white glove service for security Ambassador support and assistance, with real-time escalations for incident and emergency situations.
3. After Hours Answering Service: The NSOC serves as a 24/7 response center for our employees and clients, providing them with support and assistance, filtering non-emergency requests, and escalating call-offs, incidents, or emergencies.
4. Vehicle Telematics Monitoring: The NSOC monitors the performance of our fleet vehicles and their drivers, alerts managers of any crashes, speeding, harsh incidents, inattentive driving, mobile usage, idling, obstructed cameras, or unassigned vehicles.
5. GTrack Security Ambassador Monitoring: The NSOC monitors the tour activity and location of our security Ambassadors using GPS-enabled devices, checks on their safety and well-being, alerts them of any geofence violations, and escalates predefined incident types.
6. Emergency and Incident Command: The NSOC coordinates the response to any branch evacuations, weather-related disasters, local catastrophic incidents, media exposure, or any other situations that may affect our business continuity or client interests.

Using TopoONE by Crisis24 for a Fully Integrated Operational Experience 

The NSOC uses TopoONE, a cutting-edge Critical Event Management System offered by Crisis24, a GardaWorld company. TopoONE by Crisis24 integrates all our systems under one single pane of glass, giving our security specialists 360-degree visibility of any potential threat. TopoONE by Crisis24 seamlessly merges threat intelligence, weather information, physical security systems, and human resource data to create a common operating picture. It also enables the NSOC to communicate with our stakeholders using multiple platforms. 

Next Level Emergency Preparedness for our Clients 

TopoONE by Crisis24 also allows the NSOC to access Crisis24's always-on intelligence, which provides up-to-date information on the latest global security threats. The NSOC can use this intelligence to alert our managers and clients of any risks or disruptions that may affect their operations, such as school lockdowns, civil unrest, power outages, or severe weather. 

The NSOC is a key component of our Customer First Pledge, which reflects our dedication to delivering the highest quality of security services to our clients. By monitoring, detecting, and responding to any threats or incidents, the NSOC enhances the safety and well-being of our security guards, ensures the satisfaction and loyalty of our clients, and protects our reputation and brand. The NSOC also demonstrates our continuous innovation and adaptation to the changing security landscape, using the latest technology and intelligence to stay ahead of the curve.

We are excited to share this milestone with our clients and employees, and we invite you to learn more about the NSOC and how it can benefit your security needs.

Talk to An Expert