How Debora Garcia Went From an Intern to a World-Traveling Customer Relations Director

September 9, 2020

Debora Garcia got her start as an intern at Crisis24 in 2010. Read about how she rose the ranks to the department’s head of customer relations.


I started out as an intern analyst on the Crisis24 travel risk management team, after graduating with advanced studies in international relations and political science. Just eight months after I was hired, I was promoted to a full analyst position in risk management for the Latin America (LATAM) region.

A couple years in, I realized I had an affinity for the client relationship side of the business, and made a move to the Customer Success department. Fast-forward to today, and I head up a multinational team of Customer Success managers. 


A company where people matter

With GardaWorld, I’ve had the chance to be part of a very “human” company, with remarkable people. I have learned a lot from each one of them and 10 years later, I am still working with many of my most dear colleagues.

I am proud of what my highly professional Customer Success team has accomplished. We’ve built a solid team that works in harmony and respects each other and other points of view. We’ve worked to build this culture across our geographically dispersed team and we continually promote this respectful culture as we integrate our new members from recently acquired organizations, such as Drum Cussac. 


How an acquisition took Crisis24, and Debora’s career, to the next level

I think there are a few reasons I have experienced success with my career at GardaWorld. When GardaWorld acquired Crisis24, I went from working for a small startup to navigating the changes that come with joining a large multinational corporation. I had to be flexible and adapt quickly.

In the end, I am very pleased with how it worked out; while we were a highly successful startup, we had reached our apex with the resources we had, and with GardaWorld, we were able to take our operations to the next level.

Now, Crisis24 operates at a multinational level, with multiple mergers and acquisitions under our belt and a client list that includes Fortune 500 companies, such as General Electric.


An opportunity to travel the world

I have had the chance to travel and live in several countries (including Bolivia and Brazil), and I was lucky to be able to work remotely over a three-year period when I needed to, as my husband was transferred to Angola and other places. During this time, I was able to travel extensively in the region (including within Kenya, Namibia, Zambia and Zimbabwe).

For the last year, I have been working in Abu Dhabi. I have an amazing management team that supports me through all my travels, and I will always be grateful for their trust and flexibility. GardaWorld understands that my considerable worldwide experience helps to establish credibility with our clients, since my department operates at the global level. Our clients appreciate my global perspective on issues.


Learning the ropes and succeeding at Crisis24

My advice for those who want to grow their career with Crisis24 is to exercise patience with learning the ropes. Even if you come from a security-related background, Crisis24 is very niche and specialized so there is a lot to learn, and the topics are complex. This is part of what makes it interesting and exciting!

Plus, we operate in an agile manner, so anyone wanting to work here must be ready to work in a dynamic, fast-paced environment. Employees at Crisis24 are extremely committed to their careers and take ownership. Get ready to always do your best even with the smallest task or project, as they all have an impact on our success.


See how you can build a meaningful career at GardaWorld’s Crisis24. View our job opportunities here.