Danny B. credits his success as a regional ATM manager to his willingness to help out where and when needed, whether or not it fits with his job description.
For the past two years, I’ve worked as a regional ATM manager in Long Island City, New York with GardaWorld. I was looking for an opportunity to come back to New York, where I’m from, and a friend told me GardaWorld was looking for an ATM manager. I’d been working in the armored car industry for 20 years. I started as a driver and worked my way up through various different roles to operations supervisor. With GardaWorld, I saw an opportunity to look at the industry from a new perspective.
A focus on continuous improvement
My first focus was to improve the Long Island Branch. We incorporated a new management team in the transportation department, which included myself, a new branch manager and new operations managers for both day-time and night-time operations. We restructured the routing and ensured that training of the crews were put to the forefront.
We also improved the way we respond to claims. I believe that you need to offer extensive research when investigating a claim. Furthermore, if there’s ever an issue, the crews have to be informed about it so proper communication is important. I’ve been asked to offer assistance in other branches as well. Plus, I’ve had the opportunity to receive additional training in Chicago and Boca.
A willingness to help in whatever way he can
When I first came to GardaWorld, there was so much to learn. As a regional ATM manager, I not only had to get situated, I also wanted to excel. To do this job, you have to be able to swivel quickly, and be versatile. It takes a certain kind of person to do this job.
I try not to say that something isn’t part of my title, or my job description. If you need me to travel, I’ll travel. If a manager or colleague asks me to assist somebody because they think that I can help out, that’s what I do.
Advice for those early on in their career at GardaWorld
From the perspective of management, I can see that opportunities are always there for people who have the mindset to go out and get it. It’s mind-blowing how much opportunity there is here. We will always encourage people to do better and to push themselves to take on new responsibilities. You just have to keep your eyes and mind open.
I also like to tell people interested in the armored car and ATM industry that it’s not like what you see on TV. The job is not for everyone. You have to be willing to take the good days with the bad.
We get a good mix of people who come and work here: younger people, older people, some ex-military or law enforcement. You will always have a dynamic and diverse team. You can learn a lot from your colleagues who are coming from different backgrounds. For all of us who succeed here at GardaWorld, we love what we do.
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