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Marie-Michèle’s sharp eye prevents a case of fraud

By: Ida-Marie Furino
April 4, 2019

Marie-Michèle is a Cashier at one of North America’s largest credit unions. The Staffing Services division of GardaWorld helped place Marie-Michèle in this customer service role in October 2018, where she delivers outstanding service and demonstrates great vigilance!

 

Recently, she came across a fraudster who used fake ID cards to facilitate his scheme. The man had already stolen $12,000 by making multiple withdrawals at a bank in four different branch locations.

 

Marie-Michèle explains, “He came to my counter, appearing calm. He asked to make a withdrawal and identified himself with a driver’s license and Medicare card. The numbers on the cards looked crooked and something didn’t seem right. After punching in his license number in the system, I noticed the number wasn’t valid. Moreover, I saw he made several withdrawals at other branch locations throughout the day.” 

 

Did you know?
 

GardaWorld is more than a security company! We offer a variety of jobs in different sectors. Check out our placement agency: GardaWorld Staffing Services.

 

As a cashier, Marie-Michèle is responsible for tending to customers’ banking operation needs, as well as providing support for financial transactions and sales. Working in a bank—a place primarily known for its monetary assets—employees must always be on high alert. They receive rigorous training, including security and fraud detection.

 

Thanks to the vigilance of GardaWorld’s Marie-Michèle Desbiens, who followed procedures and quickly reported the situation, the suspect in his fifties has been properly identified, and his scheme comes to an end.

 

Marie-Michèle knew exactly how to put her knowledge and skills to work. Congratulations on the job well done!

 

Interested to learn more about diverse career opportunities outside of the security industry? Visit our Staffing Services careers page.