Satisfaction & Relationship Management Effort

May 25, 2011

Top companies never stop striving to achieve the greatest level of customer satisfaction possible and that is the driving force for Karl Harman in his new position as Vice President of Business Relations for Garda Cash Logistics in the Northeast.


“My new role is really an evolution of what I’ve been doing,” Karl explains, “working with our relationship and client managers to make sure every customer is receiving the absolute best service possible.”


Four years experience working with Garda’s largest national accounts provided Karl with ample ideas for how to achieve his mission. “Many companies tend to concentrate their efforts and resources on their largest accounts,” he notes. “My goal is to provide each and every customer, no matter what size, with that level of premium service.”


Similar efforts are underway across the country and, as Karl points out, they need to be tailored by geographic factors, as well as type and size of customers. For the Northeast, Karl is segmenting account teams by role with some placing extra emphasis on securing new business and others focused on ensuring the delivery of premium service to existing customers.


“Simple cash logistics, moving currency to and from our customers’ locations, is rapidly evolving into more comprehensive cash management and helping our customers through that transition with solutions like CashLINK and EvenXchange is essential,” he concluded