Chicago Operational Update – Monday, April 29
As you are aware, the heavy rains and extensive flooding that swept the Midwest recently caused tremendous damage and disruption throughout Illinois, Missouri, Iowa, Indiana and Michigan. Today, I am providing the latest update concerning Garda’s disaster recovery efforts.
I am happy to report that we have eliminated almost all of the credit backlog and most deposits picked up as of Friday, 4/26 will meet processing deadlines.
Also, our currency processing operations are now stabilized. The parts for our damaged coin processing equipment have been received and the equipment is scheduled to be repaired today. We expect to have all pending coin deposits processed within 72 hours.
While our throughput capacity was impacted by the flood, we appropriated the necessary equipment from our sites around the country in order sustain operations until the new equipment we have ordered arrives.
As a result of the sustained efforts of our staff, all pending requests for service have been fulfilled and Chicago’s routing and our shuttle network for Illinois, Iowa, Indiana and Wisconsin has been restored with minimal delays expected.
As promised, we will provide periodic updates on our progress. I have recorded a new update and encourage you to dial into the Garda Operational Command Center hotline at 1.888.798.2201 to listen. If you have additional questions or concerns, please reach out to your Relationship Manager or our Client Support team.
Working together, we will get through this trying time and restore all operations as promptly as possible.
Please remember, you can listen to a daily updated audio recording at any time by dialing 888.798.2201.