Chicago Operational Update – Monday, May 6
Today, I am pleased to announce the return to real-time deposit processing capabilities at both our downtown Chicago and Broadview facilities. Over the course of the last three days, we eliminated all processing and reporting backlogs.
Any and all outstanding mixed (coin and cash) client deposits received as of May 5th are on schedule and will be posted during regularly scheduled transmissions. We are awaiting replacement coin processing equipment that is needed to alleviate the coin-only deposit backlog.
We continue to make great strides in our recovery efforts at our Broadview alternate facility. Garda’s computer workstations, terminals, printers and local IT infrastructure and support have now been restored and we have devoted extra resources to manage the flow of information, thus alleviating the research and reporting backlogs to our clients. We do not anticipate any further delays.
All routes and shuttles are being dispatched with minimal delays reported and the majority of our damaged equipment has now been refurbished or replaced.
We diligently provide periodic updates on our progress into the Garda Operational Command Center hotline at 1.888.798.2201. If you have additional questions or concerns, please reach out to your Relationship Manager or our Garda Client Care team.
I would just like to reiterate that your patience and understanding is deeply appreciated as we complete final recovery efforts from the flooding disaster that devastated the State of Illinois.