Loss prevention is a form of proactive intervention that consists of taking steps to prevent the risk of incidents that could lead to losses. Outsourcing your loss prevention needs to GardaWorld not only practically guarantees a return on investment, but greatly facilitates the task of your business managers and HR department.
We have distinguished ourselves as a leader in loss prevention not just because of our unparalleled retail experience, but also because of our innovative and comprehensive vision of what a prevention strategy entails.
From prevention audits to assess your operational processes to employee training, electronic article surveillance and integrity visits, we have you covered.
In collaboration with your senior management team, our consultants can conduct a thorough and detailed prevention audit. We identify your needs by assessing your operational processes, as well as existing safety features.
More specifically, we analyze the general state of security and prevention within your business. We also evaluate your physical security and any other control elements you have in place. A prevention audit helps you pinpoint the causes and identify the consequences of losses.
Implementation of operational controls
The implementation of operational controls is a follow-up to the prevention audit. The objective is to determine checkpoints to help your management team identify any money or inventory shortages promptly to minimize losses.
By looking for the relevant clues and asking the right questions, our highly trained loss prevention experts can identify problem areas, thereby preventing both internal and external shrinkage in your retail business.
Internal shrinkage and administrative losses
The root of your inventory loss may be happening close to home, from within your own team. GardaWorld’s loss prevention experts provide the following services to address internal problem areas and strengthen your organization’s prevention procedures:
Our external loss prevention services can help you address shrinkage from outside sources and protect your inventory from criminal activities through:
In addition to retail businesses, our experts are also trained to prevent shrinkage in the following industries and environments:
In business, both poor behavior and practices can affect your bottom line. That’s why we supply surveillance equipment for stores and warehouses, as well as other complementary services to help avoid shrinkage and other losses.
We can advise you on the proper placement of your surveillance equipment and equip you with:
Specialized in retail investigations, our investigation experts lead and close each case in compliance with applicable jurisprudence, labor standards, labor laws, the civil code and respect for people’s private lives. They are trained to partake in all investigations related to corporate thefts and frauds.
Since effective prevention begins with the hiring of ethically minded staff, it is essential to carry out proper pre-employment checks. We can take care of this for you. Our checks include a civil, criminal and credit file investigation as well as reference validation with former employers.
Loss prevention hotline
This hotline is a way to gather information you would not otherwise have, because your employees can call in anonymously. It’s often the case that employees are aware of incidents of theft or fraud against their employer, but do not want to come forward because they don’t want the information linked back to them. We established this hotline as a simple and efficient tool to collect valuable information related to loss prevention, as well as any other problem an employee might encounter in the workplace.
To ensure the prevention plan you have in place is effective, we carry out various types of visits to your establishment. These integrity visits are critical both in terms of prevention and customer service.
The unannounced visits, which reveal how your employees react and work under different circumstances, are the cornerstone of a solid prevention program.
A duly identified prevention officer performs various preventive checks relating to the procedures, policies and regulations in effect to ensure that property (inventory of products and equipment), valuables (money, lottery, etc.) and the building are adequately protected against theft and fraud, both internal and external.
The mystery visits exist to make sure your staff provides excellent customer service, as well as to ensure loss prevention practices are in place. We send a mystery customer to stop by your place of business and act as a regular client would. He would ask your employees questions about your products and services, and make purchases—all while analyzing and assessing your employees’ integrity. He would then submit a complete and detailed report following the visit.
A duly identified prevention officer would go to your place of business before closing time or when there’s a shift change. He would check the entrances and exits to ensure that no goods have been left with the intention of being taken after closing, while making sure there is adequate exterior lighting.
The prevention officer would also make a note of the times your employees leave, as well as approach your employees as they are leaving to make a note of any purchases they’ve made during their shifts. Furthermore, the officer would check their bags to verify what they are saying. You would receive a report outlining the findings in detail.