To ensure the prevention plan you have in place is effective, we carry out various types of visits to your establishment. These integrity visits are critical both in terms of prevention and customer service.
The unannounced visits, which reveal how your employees react and work under different circumstances, are the cornerstone of a solid prevention program.
A duly identified prevention officer performs various preventive checks relating to the procedures, policies and regulations in effect to ensure that property (inventory of products and equipment), valuables (money, lottery, etc.) and the building are adequately protected against theft and fraud, both internal and external.
The mystery visits exist to make sure your staff provides excellent customer service, as well as to ensure loss prevention practices are in place. We send a mystery customer to stop by your place of business and act as a regular client would. He would ask your employees questions about your products and services, and make purchases—all while analyzing and assessing your employees’ integrity. He would then submit a complete and detailed report following the visit.
A duly identified prevention officer would go to your place of business before closing time or when there’s a shift change. He would check the entrances and exits to ensure that no goods have been left with the intention of being taken after closing, while making sure there is adequate exterior lighting.
The prevention officer would also make a note of the times your employees leave, as well as approach your employees as they are leaving to make a note of any purchases they’ve made during their shifts. Furthermore, the officer would check their bags to verify what they are saying. You would receive a report outlining the findings in detail.