Video

Leveraging employee referrals to drive business growth


Marsha Mason-Falloon
Marsha Mason-Falloon

Operations Manager, South Florida – U.S.

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When security officers feel respected and supported, it shows—both in how they perform and in how they represent the organization. This video shares how client feedback often starts with a simple conversation sparked by a positive officer interaction.

Clients don’t just notice professionalism—they notice how officers talk about their company and their role within it. That pride, in turn, opens doors to new relationships and reinforces existing ones.

Strong internal culture leads to standout service—and that earns trust on every level.

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