Built on Service. Driven by People. Setting the Standard for Journey Management Across Africa.

Service Excellence: A New Era for Journey Management in Africa

In industries where high standards are often overlooked, we believe service excellence is the differentiator. For over 15 years, we’ve delivered Journey Management in Kenya. On the back of this and our experience in the Middle East, GardaWorld Africa has grown into the premium Journey Management provider in Africa, carrying out over 400 tasks a month across all 54 African countries.

Where most security providers start at the front gate we begin at the border, and beyond. Our continent-wide coverage is powered by a network of vetted partners, where we have direct relationships with the owners and executives, not intermediaries. These partners want to work with us - because of our professionalism, transparency, global reach and integrity. We are not just a player in the space. We are the anchor.

For anyone responsible for their company’s travel Security Management - whether it’s a remote project deployment in West Africa or an executive movement in East Africa - we offer one unified solution, with:

• Standardised protocols across all our footprint countries
• Real-time oversight via local, regional, and our Africa control rooms
• ISO 31030 as our operating blueprint
• A deep, enduring passion for creating a premium, safety-first product

It all comes together with one objective: to be what good looks like in the journey management space in Africa.

 

Employee-Centred: Our People Protect Yours

Treat employees exceptionally well, and they will deliver exceptional results. Behind every journey we manage is a motivated, highly trained professional - someone who feels seen, invested in, and trusted with a mission: to keep others safe.

We’ve built a culture that celebrates excellence in the field and in the control room. Our Highfield-accredited training programs are delivered across all core countries, ensuring that our in-country teams not only operate to a best-in-class standard, but we set that same standard in all our footprint countries. We invest heavily in our people - and that shows in every movement we manage.

Whether you’re speaking to a driver in Nairobi, a team leader in Lagos, or an analyst in our Africa Control Room in Cape Town, you’re engaging with professionals who know their terrain and understand the risks.

What we provide behind every journey:

• Standardised training and SOPs in all core countries
• A bespoke Journey Management plan, generated from embedded local knowledge, ensuring every move is based on ground truth and not information generated from the internet
• Control rooms staffed by personnel trained in monitoring, incident response, and travel risk. They are managed by in-country operationally experienced managers all overseen by our Cape Town Operations Centre (CTOC), run and operated by a team of primarily graduates and postgraduates
• Input into our global GardaWorld Security capabilities, including on-call doctors, Lloyd’s-underwritten medical insurance, and international medical evacuation products

We are not only a security company. We are a solution focused integrated safety and continuity partner, focused on solving your problems. And by investing in our people, we ensure your people get the best possible care on every task we accompany you on.

 

The Kenya Launch: An Insight into What’s Possible

Our upgraded Nairobi Security Operations Centre (NSOC) is a testament to what service excellence and employee investment can achieve. With real-time vehicle tracking, journey oversight, and live operator support, it delivers local execution to a global standard.

The NSOC supports all journeys in Kenya - but it’s also directly integrated into our CTOC in Cape Town, which monitors every open task across the continent. That means a client departing Johannesburg and landing in Nairobi is supported by a single, consistent system - a seamless handover between control rooms, backed by ISO 31030 travel security protocols.

 

Africa-Wide Coverage. One Standard. One Partner

Our operations are not stitched together. They are built to work together.

Wherever you need to move - whether to a capital city, a project at the border, or a remote humanitarian location - we’re already there. From direct in-country assets in our ten core countries to trusted, vetted partners, we deliver services in every African country under one umbrella, one standard, and one clear promise:

Putting your people and you first. 

To find out more, please visit : Journey Management in Africa